How it works:

Using a new API gateway, anyone can report a blight issue from their phone with a few clicks.  Using apps people already have on their phones like Google Maps or Waze, users can drop a pin so the location is saved and select a from a few simple options. 

Memphis Case Study:

We are exploring the opportunity to develop a trial period using the platform. When someone enters a blight issue, it will be routed to the proper agency - Memphis 311, Public Works, Shelby County, TDOT, or MLGW. Currently each agency has different ways to request help which can be confusing to the average user. If an issue is reported to the wrong agency, it can take months or longer to eventually be resolved which annoys and upset neighbors. 

The blight is added to a "blight layer" the same way you can see if there is a traffic jam ahead or a coffee shop on a map. Employees of various government agencies will have the platform on their device so when an issue is reported nearby they receive a notification and they can check on the issue quickly. Think of it like requesting an Uber!

The person who responds can either fix the issue (throw the old tire blocking the sidewalk in their truck to haul away) or add additional information to the ticket so the proper agency can resolve the issue (missing section of sidewalk after MLGW work is completed). Any users can close an issue after it has been resolved similar to when you use Waze you can report police on the interstate or a business permanently closed on Google Maps.  

Community organizations and volunteers can also respond to a blight issue - collecting debris and disposing of it properly. The platform would provide directions to the nearest collection site, hours of operation, rules, etc.  Each time a community group or entrepreneur handles the blight issue that is savings in time and money for the government agency.

Elected officials would be able to see real time data of problem areas, who is resolving the problems, learn which departments that need additional funding based on concerns of their constituents, and acknowledge those who go above and beyond to help make their community better for everyone. 

Media

City of Memphis Hackers Take Home Cash Prizes After Finding Innovative Solutions To Blight 

Who is Byte the Blight?

Prince Bobo, Information Technology Expert

Michael Gattas, Software Engineer

Leo Rule, Civic Data Analyst 

Mike Schoenberger, Marketing & Communications